Midnite Oils has no minimum order. We accept orders via our online shopping cart or telephone.
Midnite Oils processes orders on a first come, first serve basis. Your order will be processed and shipped within 2 business days of receipt of payment.
If you wish to amend your order you must call 503-516-3513, prior to shipment, and leave a detailed message.
If we receive a "decline" on a credit or debit card payment, we will not ship until the payment has cleared. Midnite Oils makes every attempt to notify the customer if a card declines. It is the cardholder 's responsibility to contact their bank to understand why the charge is not being honored by that bank. We do not charge a fee to the cardholder when the card declines.
For credit card payments: please ensure that the name, billing address and zip code you give to us is the same as on your card statement.
If your order has shipped, we can not cancel it.
Custom orders requiring custom materials, such as fragrance oils, may have a 2 week lead time. We charge 100% of the sales price prior to shipping.
Some bulk orders require a lead time. We will inform you of any lead time at the time you request a quote or place your order. We charge 100% of the sales price and shipping cost at the time you place your order.
Midnite Oils does not back-order items. We will let you know if we have a back-order situation. At that time you can tell us If we can ship the rest of the items ordered to reflect the proper product total and shipping cost and if you'd like to re-order the back-ordered item in a couple of weeks. Or if you'd like us to hold the entire order until the back-ordered item is in stock so it can ship complete.
SHIPPING AND HANDLING
Midnite Oils ships via USPS Mail within the 48 contiguous US states.
We strive to ship all orders within 2 - 4 business days of receipt of payment as long as payment method has cleared.
THE HOLIDAY SEASON BEGINS NOVEMBER 1 AND ENDS DECEMBER 15th. IF YOU WAIT UNTIL THE WEEK PRIOR TO DECEMBER 15TH TO PLACE YOUR ORDER MIDNITE OILS DOES NOT GUARANTEE DELIVERY IN TIME FOR CHRISTMAS.
Please verify the accuracy of the address information on your order. Midnite Oils is not responsible for deliveries to a wrong address if it was given incorrectly.
FREE SHIPPING AND DISCOUNTS:
FREE USPS SHIPPING is offered ONLY on orders equaling $75.00 in product total or more, or with special promotional discounts. Free shipping is available only within the 48 contiguous US states. Sorry, we do not offer multiple discounts. You may choose either free shipping or the discount. Shipping usually equals 10-15% of the invoice.
We do not accept returns on product. Once a product has left the manufacturing site, we have no way of verifying that it remained unsealed and unused. There are no exceptions.
DAMAGE CLAIMS / BUYER INSPECTION:
Upon Customer's receipt of shipment, Customer shall immediately inspect the order. Unless Customer provides Midnite Oils with immediate verbal or written notice of any claim for shortages or damaged Goods within three (3) days after receipt of shipment, such Goods shall be deemed finally inspected, checked and accepted by Customer.
All damage claims are subject to verification by the USPS, at their discretion. Please do not discard the box or material enclosed as it may be required by the delivery service for verification.
Defective or damaged merchandise will be replaced with the same product ordered.
POLICY AND PROCEDURES
Midnite Oils is committed to safeguarding your privacy. Please read the following policy to understand how your personal information will be treated as you make full use of our Web site and purchase through our site. This policy may change from time to time so please check back periodically.
Midnite Oils and MidniteOils.com collect information in several ways from its customers and users. Some personal information is gathered when you “proceed to check out” including but not limited to your name, physical mailing address, physical shipping address (if different than your mailing address), your email address, daytime telephone number, credit card number and expiration date and information about where you first learned about this site. In addition, to check out information we may ask you for personal information at other times. Midnite Oils and Midnite Oils.com also occasionally ask users to complete surveys that are used for research purposes.
When you visit the Midnite Oils.com web site you are sharing information you provide solely with Midnite Oils or Pay Pal. We maintain our own secure servers on our own premises and only Dorie Horne has access to them. We use the information we collect from you to better serve your needs. From time to time we will send you advertising information about our products and services that we feel may be of interest to you. We deliver this information to you both via the US Post Office and through the Internet. When you place an order with our company, we assume you would not mind receiving additional offers from our company both in the mail and online. If you wish to be removed from either our postal mailing address list or our e-mail address list you can contact us via e-mail at Midnite Oils.com or call us at (503) 516-3513, Monday through Friday 8:00 AM - 4:00 PM PT or Saturday 9:00 AM - 5:00 PM PT. Or feel free to write us at Midnite Oils, PO Box 209, Cornelius, OR 97113.
Finally, Midnite Oils and Midnite Oils.com may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, or the rights and property of anyone else that could be harmed by such activities. Midnite Oils and Midnite Oils.com may disclose or access account information when we believe, in good faith, that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. In addition, as we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. In the unlikely event that Midnite Oils, Midnite Oils.com or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Midnite Oils is not responsible for the misuse of any products we sell. We welcome your questions about the use of our products and suggest that you experiment in small batches, by buying samples, and writing everything down.
Midnite Oils uses natural materials in the making of our products. Since there are no preservatives added we will not replace items if the shelf life has expired.
a. - The Customer agrees not to reproduce, re-engineer, disassemble, modify or transcribe any of Midnite Oils Proprietary Information.
b. - No other use of Midnite Oils Proprietary Information, in whole or in part, may be made by the Customer, without the prior written consent of Midnite Oils. All know-how, ideas, inventions, discoveries, modifications and improvements, whether patent-able or not, relating to Midnite Oils Proprietary Information shall be the sole property of Midnite Oils.
c. - The Customer further agrees not to disclose, publish or otherwise disseminate Midnite Oils Proprietary Information to any person or entity for any purpose whatsoever, except as specifically authorized here-under. The Customer shall have the right to disclose the Proprietary Information only to those of its employees who need to know such information for the fulfillment of the stated purpose. The Customer shall ensure that all such employees execute confidentially agreements imposing obligations no less restrictive than herein.
LIMITATION OF LIABILITY:
In no event shall Midnite Oils be liable for any consequential, special, incidental, indirect or punitive damages to any person, whether based upon breach of warranty, negligence, strict liability, tort, breach of contract of any other theory, regardless of whether the replacement or refund remedy set forth above fails of its essential purpose or for any other reason whatsoever. "Consequential damages" for purposes hereof shall include, without limitation, loss of use, income or profit, or losses sustained as the result of inquiry (including death) to any person or loss or, damage to property (including, without limitation, property handled or processed by the use of the goods).